Terms of service

Welcome to kalpawear.in. These Terms of Service (“Terms”) govern your use of our website, products, services, and all related features offered by Kalpawear. By accessing or using our website, you agree to comply with and be bound by these Terms. Please read them carefully before using our services.

1. Introduction

These Terms of Service constitute a legally binding agreement between you (“Customer,” “User,” “You,” or “Your”) and Kalpawear (“Company,” “We,” “Us,” or “Our”), a women’s fashion online shopping platform operating in India.

Business Details:

  • Store Name: Kalpawear
  • Category: Women Fashion
  • GST Number: 19EBFPB1615C1Z9
  • Email: Kalpawear.in@gmail.com
  • Phone Number: 6289589103
  • Business Address: C/94/1, Ramdashati, RAMDASHATI Main Road (West), Kolkata – 700024, West Bengal, India

By using our website, you confirm that you are at least 18 years old or accessing the website under the supervision of a parent or guardian.

2. Acceptance of Terms

When you browse, access, register, place an order, or use any services available on kalpawear.in, you agree to these Terms and our policies, including our Privacy Policy, Shipping Policy, Return & Refund Policy, and other website guidelines.

If you do not agree with any part of these Terms, please discontinue using our website immediately.

3. Eligibility to Use

You agree that:

  • You are legally capable of entering into binding contracts.
  • You will provide accurate and complete information during registration or checkout.
  • You will not use the website for unlawful or fraudulent activities.
  • You will not misuse the services or interfere with website operations.

Kalpawear reserves the right to terminate access if any information provided is found to be false, misleading, or incomplete.

4. Account Registration

Certain features may require account creation. When registering:

  • You are responsible for maintaining confidentiality of your account credentials.
  • You agree to accept responsibility for all activities under your account.
  • You must immediately notify us if you suspect unauthorized account access.

We reserve the right to suspend or terminate accounts that violate these Terms.

5. Products and Services

Kalpawear offers women’s fashion products including but not limited to:

  • Kurtis
  • Tops
  • Dresses
  • Ethnic Wear
  • Casual Wear
  • Fashion Accessories

We strive to display accurate product descriptions, images, pricing, and availability. However:

  • Product colors may vary slightly due to monitor or mobile screen settings.
  • Sizes may differ slightly depending on design and material.
  • We do not guarantee that all product descriptions are completely error-free.

Kalpawear reserves the right to modify or discontinue any product without prior notice.

6. Pricing and Payments

All prices displayed on the website are in Indian Rupees (INR) and include applicable taxes unless otherwise mentioned.

We reserve the right to:

  • Change product prices at any time without prior notice.
  • Correct pricing errors or inaccuracies.
  • Cancel orders arising from incorrect pricing.

Accepted payment methods may include:

  • UPI
  • Debit Cards
  • Credit Cards
  • Net Banking
  • Wallet Payments
  • Cash on Delivery (if available)

Payments are processed through secure third-party payment gateways. Kalpawear does not store your confidential payment information.

7. Order Acceptance and Cancellation

Once an order is placed, you will receive an order confirmation email or message. However, order confirmation does not guarantee acceptance.

We reserve the right to:

  • Refuse or cancel any order.
  • Limit product quantities.
  • Reject suspicious or fraudulent transactions.
  • Cancel orders due to stock unavailability or pricing errors.

If your order is canceled after payment, the refund amount will be processed to your original payment method within a reasonable period.

8. Shipping and Delivery

Kalpawear aims to deliver products within the estimated delivery timeframe. However, delays may occur due to:

  • Weather conditions
  • Courier partner issues
  • Government restrictions
  • Public holidays
  • Unexpected operational challenges

Customers are responsible for providing accurate shipping information. Kalpawear will not be liable for failed deliveries caused by incorrect addresses or contact details.

Risk of loss and ownership of products pass to the customer upon delivery.

9. Return, Refund, and Exchange Policy

Customers may request returns or exchanges subject to our Return & Refund Policy.

To qualify for returns:

  • Products must be unused and unwashed.
  • Original tags and packaging must remain intact.
  • Return requests must be made within the specified return period.

Refunds are processed after product inspection and approval.

Kalpawear reserves the right to reject returns that do not comply with our return conditions.

Certain products such as intimate wear, clearance sale items, or customized products may not be eligible for return or exchange.

10. Intellectual Property Rights

All content available on kalpawear.in including:

  • Logos
  • Images
  • Product designs
  • Graphics
  • Text
  • Website layout
  • Icons
  • Videos

are the intellectual property of Kalpawear and are protected under applicable copyright and trademark laws.

You may not:

  • Copy
  • Reproduce
  • Republish
  • Sell
  • Modify
  • Distribute

any content without prior written consent from Kalpawear.

11. User Conduct

While using our website, you agree not to:

  • Violate any laws or regulations.
  • Upload malicious software or viruses.
  • Attempt unauthorized access to the website.
  • Interfere with website security or functionality.
  • Use automated systems to scrape website data.
  • Post offensive, abusive, or harmful content.

Violation of these rules may result in legal action and permanent suspension from our services.

12. User-Generated Content

If you submit reviews, comments, feedback, or suggestions:

  • You grant Kalpawear a non-exclusive, royalty-free, perpetual right to use such content.
  • You confirm that your content does not violate third-party rights.
  • You agree not to submit unlawful, defamatory, or offensive material.

We reserve the right to remove content that violates these Terms.

13. Privacy Policy

Your privacy is important to us. Information collected from customers is handled according to our Privacy Policy.

By using our services, you consent to:

  • Collection of personal information
  • Processing of transaction details
  • Use of cookies and analytics tools
  • Communication regarding orders and promotions

We take reasonable measures to protect your personal data but cannot guarantee absolute internet security.

14. Third-Party Services and Links

Our website may contain links to third-party websites, payment gateways, or service providers.

Kalpawear is not responsible for:

  • Third-party content
  • External website policies
  • Third-party security practices
  • Service interruptions caused by external providers

Users access third-party services at their own risk.

15. Disclaimer of Warranties

All services and products on kalpawear.in are provided on an “as is” and “as available” basis.

We do not guarantee:

  • Continuous website availability
  • Error-free website performance
  • Uninterrupted access
  • Complete accuracy of information

Kalpawear disclaims all warranties, express or implied, including merchantability and fitness for a particular purpose.

16. Limitation of Liability

To the maximum extent permitted by law, Kalpawear shall not be liable for:

  • Indirect or incidental damages
  • Loss of profits
  • Data loss
  • Business interruption
  • Delivery delays
  • Technical issues
  • Unauthorized access

Our total liability shall not exceed the amount paid by the customer for the specific order in dispute.

17. Indemnification

You agree to indemnify and hold harmless Kalpawear, its owners, employees, affiliates, and partners from any claims, damages, liabilities, or expenses arising from:

  • Your misuse of the website
  • Violation of these Terms
  • Infringement of third-party rights
  • Fraudulent activities conducted through your account

18. Force Majeure

Kalpawear shall not be held responsible for delays or failures caused by events beyond our reasonable control, including:

  • Natural disasters
  • Floods
  • Fire
  • Pandemic situations
  • Government actions
  • Internet failures
  • Transportation disruptions
  • Labor strikes

19. Termination of Access

We reserve the right to suspend or terminate user access without prior notice if:

  • These Terms are violated
  • Fraudulent activities are suspected
  • Harmful actions affect our website or customers

Termination does not remove obligations or liabilities incurred before termination.

20. Governing Law and Jurisdiction

These Terms shall be governed and interpreted in accordance with the laws of India.

Any disputes arising from these Terms shall fall under the exclusive jurisdiction of the courts located in Kolkata, West Bengal.

21. Changes to Terms

Kalpawear reserves the right to update or modify these Terms at any time without prior notice.

Updated Terms will become effective immediately upon publication on the website. Continued use of the website indicates acceptance of revised Terms.

Customers are encouraged to review this page periodically.

22. Contact Information

If you have questions, concerns, or requests regarding these Terms of Service, please contact us:

Store Name: Kalpawear
Email: Kalpawear.in@gmail.com
Phone: 6289589103
Address: C/94/1, Ramdashati, RAMDASHATI Main Road (West), Kolkata – 700024, West Bengal, India

Website: kalpawear.in

23. Entire Agreement

These Terms of Service, along with our policies and guidelines, constitute the complete agreement between you and Kalpawear regarding website use and supersede prior agreements or communications.