Privacy policy

Welcome to kalpawear.in. At Kalpawear, we value the privacy of our customers and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your information when you visit or make a purchase from our website.

By accessing or using our website, you agree to the terms of this Privacy Policy. If you do not agree with any part of this policy, please discontinue the use of our services.

1. Introduction

Kalpawear.in is an online women’s fashion store offering clothing, accessories, and lifestyle fashion products. We are dedicated to maintaining the confidentiality and security of your personal information in compliance with applicable Indian laws and regulations.

This Privacy Policy applies to all visitors, customers, vendors, and others who access or use our website and services.

2. Business Information

Business Name: Kalpawear.in
Category: Women Fashion
GST Number: 19EBFPB1615C1Z9
Email Address: Kalpawear.in@gmail.com
Phone Number: 6289589103
Business Address:
C/94/1, Ramdashati, Ramdashati Main Road (West), Kolkata – 700024, West Bengal, India

3. Information We Collect

We may collect different types of information from customers and website visitors to provide a smooth and secure shopping experience.

a) Personal Information

When you place an order, register an account, subscribe to our newsletter, or contact us, we may collect:

  • Full Name
  • Billing Address
  • Shipping Address
  • Email Address
  • Mobile Number
  • Payment Details
  • Order History
  • Communication Preferences

b) Non-Personal Information

We may automatically collect non-personal information such as:

  • IP Address
  • Browser Type
  • Device Information
  • Operating System
  • Website Usage Data
  • Time Zone Information
  • Cookies and Tracking Data

c) Payment Information

Payments made through our website are processed by secure third-party payment gateways. We do not store your complete debit card, credit card, or banking information on our servers.

4. How We Use Your Information

The information we collect is used for legitimate business purposes, including:

  • Processing and delivering orders
  • Managing customer accounts
  • Providing customer support
  • Sending order confirmations and shipping updates
  • Improving website functionality and user experience
  • Preventing fraud and unauthorized activities
  • Sending promotional emails, offers, and newsletters
  • Conducting analytics and market research
  • Complying with legal obligations

We use customer data only for lawful and business-related activities.

5. Consent

By using our website, registering an account, or submitting your information, you consent to the collection and use of your information according to this Privacy Policy.

You may withdraw your consent at any time by contacting us through the details provided below.

6. Cookies Policy

Kalpawear.in uses cookies and similar technologies to improve browsing experience and website functionality.

Cookies help us:

  • Remember customer preferences
  • Understand website traffic
  • Improve website performance
  • Provide personalized recommendations
  • Enable shopping cart functionality

You can disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.

7. Sharing of Information

We respect your privacy and do not sell or rent customer information to third parties.

However, we may share information with trusted third parties in the following cases:

a) Service Providers

We may share necessary information with:

  • Shipping and logistics partners
  • Payment gateway providers
  • Technical support providers
  • Marketing and analytics service providers

These partners are authorized to use information only for providing services on our behalf.

b) Legal Requirements

We may disclose information if required by law, regulation, legal process, or government request.

c) Business Transfers

In case of merger, acquisition, restructuring, or sale of assets, customer information may be transferred as part of the business transaction.

8. Data Security

We implement reasonable security measures to protect customer information from:

  • Unauthorized access
  • Data misuse
  • Alteration
  • Disclosure
  • Destruction

Our website uses industry-standard security technologies and secure payment gateways.

However, no method of online transmission or electronic storage is completely secure. Therefore, while we strive to protect your information, we cannot guarantee absolute security.

9. Retention of Information

We retain personal information only as long as necessary for:

  • Order fulfillment
  • Legal compliance
  • Tax and accounting purposes
  • Resolving disputes
  • Business operations

After the required retention period, data may be securely deleted or anonymized.

10. Third-Party Services

Our website may contain links to third-party websites, payment gateways, social media platforms, or external services.

We are not responsible for:

  • Privacy practices of third-party websites
  • Content on external platforms
  • Security policies of third parties

Customers are encouraged to review the privacy policies of external websites before sharing information.

11. Email Marketing and Promotional Communication

With your consent, we may send:

  • Promotional offers
  • Product updates
  • Fashion recommendations
  • Newsletters
  • Discount notifications

You may unsubscribe from promotional emails at any time by clicking the “unsubscribe” link or contacting us directly.

Even after unsubscribing from marketing communications, you may still receive essential service-related messages such as order updates and account notifications.

12. Children’s Privacy

Kalpawear.in does not knowingly collect personal information from children under the age of 18.

If we become aware that information from a minor has been collected without parental consent, we will take reasonable steps to remove such information promptly.

13. User Rights

Customers may have the following rights regarding their personal information:

  • Right to access personal data
  • Right to correct inaccurate information
  • Right to request deletion of information
  • Right to object to certain processing activities
  • Right to withdraw consent
  • Right to request account closure

To exercise these rights, customers may contact us through the provided contact information.

14. Account Security

Customers are responsible for maintaining the confidentiality of their account credentials, including usernames and passwords.

Kalpawear.in shall not be liable for unauthorized access caused by customer negligence or sharing of account details.

We recommend:

  • Using strong passwords
  • Avoiding password sharing
  • Logging out after using shared devices

15. International Users

Although our primary operations are based in India, users from other countries may access our website.

By using the website, international users understand and agree that their information may be processed and stored in India under applicable laws.

16. Analytics and Tracking Tools

We may use third-party analytics services such as:

  • Website analytics tools
  • Advertising platforms
  • Customer behavior tracking systems

These tools help us understand:

  • Visitor activity
  • Popular products
  • Customer preferences
  • Marketing performance

Such services may collect anonymized usage data through cookies and similar technologies.

17. Advertising and Remarketing

We may use advertising platforms to display personalized advertisements based on customer interests and browsing behavior.

This may include:

  • Social media advertising
  • Search engine marketing
  • Remarketing campaigns

Customers can manage advertising preferences through browser settings and platform privacy controls.

18. Changes to This Privacy Policy

Kalpawear.in reserves the right to update, modify, or revise this Privacy Policy at any time without prior notice.

Changes become effective immediately upon posting on the website.

Customers are encouraged to review this page periodically to stay informed about our privacy practices.

Continued use of the website after changes indicates acceptance of the updated policy.

19. Limitation of Liability

While we take reasonable precautions to safeguard personal information, Kalpawear.in shall not be held responsible for:

  • Unauthorized access beyond our reasonable control
  • Cyberattacks or hacking incidents
  • Technical failures
  • Third-party misconduct
  • Internet transmission vulnerabilities

Users acknowledge that sharing information online carries certain inherent risks.

20. Governing Law

This Privacy Policy shall be governed by and interpreted according to the laws of India.

Any disputes arising under this policy shall be subject to the jurisdiction of the courts located in Kolkata, West Bengal.

21. Contact Information

For questions, concerns, or requests related to this Privacy Policy, customers may contact us at:

Kalpawear.in
Email: Kalpawear.in@gmail.com
Phone: 6289589103
Address: C/94/1, Ramdashati, Ramdashati Main Road (West), Kolkata – 700024, West Bengal, India

22. Customer Acknowledgement

By accessing or using Kalpawear.in, customers acknowledge that they have read, understood, and agreed to this Privacy Policy and consent to the collection and use of information as described herein.