Refund policy
Welcome to kalpawear.in. At kalpawear.in, customer satisfaction is our priority. We aim to provide premium-quality women’s fashion products and a smooth shopping experience. This Return & Refund Policy explains the terms and conditions regarding returns, replacements, refunds, cancellations, and related procedures for purchases made through our website.
By placing an order on our website, you agree to the terms outlined in this policy. We recommend reading this policy carefully before making a purchase.
1. Business Information
Business Name: kalpawear.in
Category: Women Fashion
GST Number: 19EBFPB1615C1Z9
Email: Kalpawear.in@gmail.com
Phone Number: 6289589103
Business Address:
C/94/1, Ramdashati, Ramdashati Main Road (West), Kolkata, West Bengal – 700024, India
2. Overview of Our Return Policy
At kalpawear.in, we understand that customers may occasionally need to return or exchange products due to sizing issues, manufacturing defects, incorrect items, or damaged deliveries. Therefore, we offer a customer-friendly return and refund policy under eligible conditions.
Customers are requested to inspect products immediately after delivery and contact us promptly if any issue is found.
Returns and refunds are only accepted for eligible products that meet the conditions mentioned in this policy.
3. Eligibility for Returns
Customers may request a return or replacement under the following circumstances:
- Product received is damaged
- Product received is defective
- Wrong item delivered
- Size mismatch (if applicable)
- Missing items in the package
- Product significantly differs from the description shown on the website
To qualify for a return:
- The request must be made within 7 days of delivery
- Product must be unused, unworn, and unwashed
- Original tags, labels, packaging, invoice, and accessories must be intact
- Product should be in resalable condition
kalpawear.in reserves the right to reject return requests that do not meet the eligibility criteria.
4. Non-Returnable Products
Certain items are not eligible for return or refund for hygiene, safety, or business reasons. These include:
- Innerwear and intimate wear
- Beauty or personal care products
- Products marked as “Non-Returnable”
- Clearance sale items
- Final sale products
- Customized or personalized items
- Gift cards or promotional items
- Products damaged due to customer misuse
If a product falls under non-returnable categories, the same will generally be mentioned on the product page.
5. Damaged or Defective Products
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.
Customers must provide:
- Order number
- Clear photographs of the product
- Images of packaging and shipping label
- Brief description of the issue
Once verified by our support team, we may offer:
- Replacement of the item
- Store credit
- Partial refund
- Full refund (depending on the issue)
kalpawear.in reserves the right to investigate and verify claims before approving refunds or replacements.
6. Size Exchange Policy
For fashion products, size issues may occur occasionally. Customers can request a size exchange subject to product availability.
Conditions for size exchange:
- Exchange request must be initiated within 7 days of delivery
- Product must be unused and in original condition
- Original tags and packaging should remain intact
If the requested size is unavailable, customers may receive:
- Store credit
- Alternative product option
- Refund as per company approval
Shipping charges for exchanges may apply depending on the location and reason for exchange.
7. Return Request Process
To initiate a return, customers should contact our support team through:
Email: Kalpawear.in@gmail.com
Phone: 6289589103
Please include:
- Full name
- Order ID
- Registered mobile number
- Reason for return
- Supporting images (if applicable)
After reviewing the request, our team will provide return instructions.
Customers should not return products without approval from our support team.
8. Return Pickup
Depending on the customer’s location, kalpawear.in may arrange reverse pickup services through our courier partners.
Reverse Pickup Conditions
- Pickup service availability depends on the delivery PIN code
- Pickup attempts are generally made 2–3 times
- Customer must ensure product packaging is secure
If reverse pickup is unavailable:
- Customer may be requested to self-ship the product
- Reasonable courier charges may be reimbursed upon successful verification
We recommend using reliable courier services with tracking facilities.
9. Self-Shipping Guidelines
If customers are required to self-ship the return product:
- Package the item safely to avoid damage during transit
- Include invoice copy or order details inside the package
- Share courier tracking details with our support team
kalpawear.in is not responsible for lost or damaged returns during self-shipping transit.
Refunds or exchanges will only be processed after successful receipt and inspection of returned items.
10. Inspection and Approval
After receiving the returned product, our quality inspection team will examine the item.
Inspection generally includes checking:
- Product condition
- Signs of use
- Tag availability
- Packaging condition
- Authenticity verification
Once approved, customers will be notified regarding refund, replacement, or store credit status.
If the return fails inspection:
- The product may be sent back to the customer
- Refund or exchange request may be denied
The company’s inspection decision shall be final.
11. Refund Policy
Approved refunds are generally processed through the original payment method used during purchase.
Refund timelines may vary depending on payment providers and banks.
Estimated Refund Timelines
- UPI Payments: 3–7 business days
- Debit/Credit Cards: 5–10 business days
- Net Banking: 5–10 business days
- Wallet Payments: 2–7 business days
- COD Orders: Refund via bank transfer or store credit
Customers may be required to provide bank account details for COD refunds.
12. Partial Refunds
In certain situations, partial refunds may be issued, including:
- Missing original packaging
- Minor signs of usage
- Promotional discounts adjustment
- Returned items with incomplete accessories
The refund amount will be determined after inspection.
13. Refund Exclusions
Refunds may not be issued under the following circumstances:
- Product returned after return window expires
- Used or damaged products
- Missing tags or packaging
- False damage claims
- Items damaged by improper handling
- Unauthorized returns
Shipping fees and COD charges may be non-refundable unless the error occurred from our side.
14. Cancellation Policy
Customers may request order cancellation before the order is shipped.
Once shipped, orders generally cannot be cancelled.
To request cancellation:
- Contact our support team immediately
- Provide order details and reason for cancellation
If cancellation is approved before shipment:
- Full refund will be initiated
If cancellation occurs after shipment:
- Return policy terms will apply
kalpawear.in reserves the right to cancel any order due to:
- Product unavailability
- Pricing errors
- Fraud detection
- Payment issues
- Logistics limitations
In such cases, customers will receive a full refund.
15. Late or Missing Refunds
If customers do not receive refunds within expected timelines:
- Check bank account or payment wallet
- Contact card issuer or bank
- Wait additional processing time
- Contact our support team
Bank processing times may vary depending on financial institutions.
16. Exchange Policy
Exchanges are subject to stock availability.
Customers may exchange products for:
- Different size
- Same product replacement
- Alternative product (depending on approval)
Exchange requests must comply with all return eligibility conditions.
kalpawear.in reserves the right to deny exchanges if stock is unavailable.
17. Fraud Prevention
To maintain fair business practices, kalpawear.in monitors all return and refund activities.
The company reserves the right to reject claims involving:
- Repeated suspicious return requests
- False damage reports
- Abuse of refund policies
- Missing products after delivery confirmation
Legal action may be taken in cases involving fraud or misuse.
18. Shipping Charges
Shipping charges are generally non-refundable unless:
- Wrong product delivered
- Damaged item received
- Company error confirmed
For customer preference returns, shipping fees may be deducted from refunds.
19. Color and Product Appearance
We make every effort to display product colors and designs accurately. However:
- Slight color variations may occur due to lighting or screen settings
- Minor differences in texture or stitching may occur
Such minor variations shall not automatically qualify as defects.
20. Force Majeure
kalpawear.in shall not be held responsible for delays or inability to process returns or refunds due to:
- Natural disasters
- Pandemic situations
- Government restrictions
- Courier disruptions
- Technical failures
- Events beyond reasonable control
21. Customer Responsibilities
Customers are responsible for:
- Providing accurate shipping details
- Reading product descriptions carefully
- Maintaining original packaging for returns
- Cooperating during verification processes
Failure to comply may affect refund or exchange eligibility.
22. Policy Updates
kalpawear.in reserves the right to modify or update this Return & Refund Policy at any time without prior notice.
Changes become effective immediately upon posting on the website.
Customers are encouraged to review this policy periodically.
23. Contact Information
For any return, refund, exchange, or cancellation queries, please contact:
kalpawear.in Support Team
Website: kalpawear.in
Email: Kalpawear.in@gmail.com
Phone: 6289589103
Business Address:
C/94/1, Ramdashati, Ramdashati Main Road (West), Kolkata, West Bengal – 700024, India