Shipping policy
Welcome to kalpawear.in. This Shipping Policy outlines the terms and conditions related to the shipment and delivery of products purchased from our online store. By placing an order with us, you agree to the terms mentioned below. We encourage all customers to read this policy carefully before making a purchase.
1. Introduction
At kalpawear.in, we are committed to providing a smooth, secure, and reliable shopping experience for our customers. We specialize in women’s fashion products and aim to deliver every order safely and on time. This Shipping Policy explains our shipping procedures, estimated delivery timelines, shipping charges, tracking process, and other important information related to product delivery.
Our goal is to ensure that every customer receives their order in excellent condition and within the expected delivery period.
2. Business Information
Business Name: kalpawear.in
Category: Women Fashion
GST Number: 19EBFPB1615C1Z9
Business Email: Kalpawear.in@gmail.com
Phone Number: 6289589103
Business Address:
C/94/1, Ramdashati, RAMDASHATI Main Road (West),
Kolkata – 700024,
West Bengal, India
3. Shipping Coverage
We currently provide shipping services across most regions of India. Orders can be delivered to residential addresses, office addresses, and other valid locations within serviceable pin codes.
At this time, we do not guarantee international shipping unless specifically mentioned on our website. If international delivery becomes available in the future, the terms and shipping rates may vary depending on the destination country.
Some remote or rural areas may require additional delivery time depending on courier partner availability and logistics support.
4. Order Processing Time
All orders placed on our website are processed after successful payment confirmation or order verification.
Standard Processing Time:
- Orders are usually processed within 1–3 business days.
- Orders placed on weekends or public holidays are processed on the next working day.
- During festivals, sale events, or high-demand periods, processing time may be extended.
Before dispatch, orders may undergo quality checks and packaging procedures to ensure that products reach customers in proper condition.
Customers will receive confirmation via email or SMS once the order has been successfully processed and shipped.
5. Estimated Delivery Time
Estimated delivery timelines depend on the shipping location, courier service, weather conditions, and other external factors.
Estimated Delivery Schedule:
- Metro Cities: 3–7 business days
- Tier 2 & Tier 3 Cities: 5–10 business days
- Remote Areas: 7–14 business days
Please note that delivery timelines are estimates and not guaranteed delivery dates.
Unexpected delays may occur due to:
- Weather conditions
- Natural disasters
- Transportation disruptions
- Government restrictions
- Courier partner delays
- High seasonal demand
We appreciate your patience and understanding in such circumstances.
6. Shipping Charges
Shipping charges may vary depending on:
- Product weight
- Delivery location
- Order value
- Promotional offers
General Shipping Rules:
- Free shipping may be offered on selected products or minimum order values.
- Any applicable shipping charges will be displayed during checkout before payment confirmation.
- Additional charges may apply for remote or non-serviceable areas.
Shipping fees, if charged, are generally non-refundable once the order has been shipped.
7. Cash on Delivery (COD)
We may offer Cash on Delivery (COD) services for eligible locations and products.
COD Terms:
- COD availability depends on pin code serviceability.
- Additional COD handling charges may apply.
- Customers are requested to provide accurate contact details to avoid delivery failures.
- Orders may be confirmed through phone call or SMS before dispatch.
We reserve the right to cancel COD orders that appear suspicious, incomplete, or unverifiable.
8. Order Tracking
Once an order is dispatched, customers will receive tracking information through email, SMS, or WhatsApp (if available).
Tracking details may include:
- Courier partner name
- Tracking ID or AWB number
- Tracking link
Customers can use the provided tracking number to monitor shipment status in real time.
Tracking updates may take 24–48 hours to reflect after shipment dispatch.
9. Delivery Attempts
Courier partners generally make multiple delivery attempts before returning a package.
If the customer is unavailable during delivery:
- The courier may contact the customer directly.
- Re-delivery may be attempted.
- The package may be returned to the seller after failed delivery attempts.
Customers are requested to provide accurate delivery details and remain available during the estimated delivery period.
Additional shipping charges may apply for re-shipping returned packages.
10. Incorrect Address or Contact Information
Customers are responsible for providing accurate shipping details while placing orders.
Please ensure:
- Correct name
- Complete delivery address
- Valid landmark
- Accurate phone number
- Proper pin code
We shall not be responsible for delays or failed deliveries caused by incorrect or incomplete information provided by customers.
If an order is returned due to incorrect address details, re-shipping charges may apply.
11. Delayed Deliveries
While we strive to deliver all orders within the estimated timeline, delays may occasionally occur due to factors beyond our control.
Possible reasons for delays include:
- Courier network disruptions
- Weather conditions
- Public holidays
- Political restrictions
- Natural calamities
- High order volume
In such situations, we will make reasonable efforts to keep customers informed regarding shipment status.
However, we are not liable for compensation due to delays caused by external logistics issues.
12. Damaged or Open Packages
Customers are advised to inspect the package carefully at the time of delivery.
If the package appears:
- Damaged
- Tampered
- Opened
- Leaking
Please do the following:
- Take clear photos of the package.
- Refuse delivery if severely damaged.
- Contact our support team immediately.
Claims regarding damaged shipments should be reported within 24 hours of delivery.
Failure to report issues within the specified timeframe may limit our ability to assist.
13. Missing Items
If any item is missing from the delivered package:
- Contact us within 48 hours of delivery.
- Share order details and package photos.
We will investigate the issue with the courier and warehouse team.
Resolution may include:
- Replacement shipment
- Partial refund
- Store credit
depending on the outcome of the investigation.
14. Partial Shipments
In certain cases, orders containing multiple products may be shipped separately due to:
- Product availability
- Warehouse location
- Packaging limitations
Customers will receive tracking information for each shipment separately if applicable.
No additional shipping charge will be applied for split shipments unless specifically mentioned.
15. Non-Serviceable Areas
Some locations may be classified as non-serviceable by our courier partners.
In such cases:
- Orders may be canceled before shipment.
- Customers will be informed promptly.
- Refunds will be processed where applicable.
We reserve the right to refuse shipment to locations with limited logistics support.
16. International Shipping
Currently, kalpawear.in primarily serves customers within India.
If international shipping is introduced:
- Shipping fees will vary by country.
- Customs duties and import taxes will be the responsibility of the customer.
- Delivery timelines may differ significantly.
International orders may also be subject to customs inspections and local regulations.
17. Shipping Restrictions
Certain products may have shipping limitations based on:
- Location restrictions
- Legal regulations
- Courier policies
- Packaging constraints
We reserve the right to refuse shipment of restricted products to certain locations if necessary.
18. Lost Shipments
If a shipment is marked as delivered but not received:
- Customers should contact us within 48 hours.
- We will coordinate with the courier partner for investigation.
Please note:
- Delivery confirmation from courier partners may be considered proof of delivery.
- Investigations may take several business days.
We are not responsible for theft or loss after successful delivery confirmation at the provided address.
19. Customer Support
For shipping-related questions, customers may contact us using the details below:
Email: Kalpawear.in@gmail.com
Phone: 6289589103
Business support is generally available during standard working hours. We aim to respond to all customer queries as quickly as possible.
20. Policy Updates
We reserve the right to modify, update, or revise this Shipping Policy at any time without prior notice.
Changes become effective immediately upon posting on our website.
Customers are encouraged to review this page periodically to stay informed about our latest shipping terms and practices.
21. Acceptance of Policy
By placing an order on kalpawear.in, customers acknowledge that they have read, understood, and agreed to this Shipping Policy.
Your continued use of our website and services signifies acceptance of all shipping-related terms mentioned above.
22. Conclusion
At kalpawear.in, customer satisfaction is one of our top priorities. We work with trusted logistics partners to ensure secure packaging, timely dispatch, and smooth delivery experiences across India.
We appreciate your trust in our brand and thank you for shopping with us.